If you suspect that you’ve responded to a phishing scam with personal or financial information, take these steps to minimize any damage.
Step 1: Report the incident
Contact the following authorities:
- Your credit card company, if you have given your credit card information. The sooner an organization knows your account may have been compromised, the easier it will be for them to help protect you.
- The company that you believe was forged. Remember to contact the organization directly, not through the e-mail message you received.
- In the United States, the Federal Trade Commission. Report the circumstances to the FTC: National Resource for Identity Theft.You can also report the phishing scam to the Anti-Phishing Working Group and to the FTC at email@example.com.To report the scam to these groups:
Create a new e-mail message addressed to them and attach the phishing e-mail message to the new message.
Note: You can also copy the entire phishing e-mail message and paste it in the new message.
Step 2: Change all your passwords
- Read How to create and use strong password.
- Start with passwords that are related to financial institutions or information.
Step 3: Routinely review your statements
Review your bank and credit card statements monthly for unexplained charges or inquiries that you didn’t initiate.
Step 4: Use the most up-to-date tools
- Make sure you are using fully updated operation system and software: Check for update
- Install the latest e-mail software with spam and anti-phishing capabilities like Microsoft Office Outlook, Windows Live Mail, or others to help identify and warn you about suspicious e-mails.
- Use a modern browser like Google Chrome to help detect unsafe and potentially unsafe Web sites as you browse.
- Install up-to-date antivirus and antispyware software: Malware Prevention