How to uninstall eTrust Antivirus 7.x manually
The following document describes uninstalling eTrust Antivirus manually when the program is not listed in Add/Remove programs
IMPORTANT: This article contains information about modifying the registry. Before you modify the registry, make sure to back it up and make sure that you understand how to restore the registry if a problem occurs.
For information about how to back up, restore, and edit the registry, please review the Microsoft Knowledge Base article http://support.microsoft.com/kb/256986/EN-US/ Description of the Microsoft Windows Registry.
Close the programs (eTrust Antivirus Client or Admin Server) if they are opened.
Close the Realtime monitor if it is opened and also exit the Realmon icon from
System Tray (Right click on the Realtime icon in System Tray and click on exit).
Stop the following services.
- eTrust Antivirus Job Server
- eTrust Antivirus Realtime Server
- eTrust Antivirus RPC Server
- eTrust Antivirus Admin Server – On Admin Server only
Launch Windows Task Manager and ensure that the following processes are not running(If it is running, highlight it and click on End process and stop them)
Delete the folder “eTrust Antivirus” located under <Drive>: Program FilesCA
Note: If you are not able to delete the folder, just rename the folder.
Delete “eTrust Antivirus” from WinntProfilesAll UsersStart MenuPrograms
Open the registry using any registry editor,
Take a backup of your registry (Click on Start>Run, type regedit, click on OK, on the menu, click on File>Export>Export Registry Key, Under “ExportRange” select “All”, name the File and click on Save.drill down toHKEY_LOCAL_MACHINESOFTWAREComputerAssociatesand delete the key “eTrustAntivirus”drill down toHKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionRunand delete the key “Realtime monitor”drill down toHKEY_LOCAL_MACHINESystemCurrentControlSetServicesand delete the following keysINO_FLPYINO_FltrInoRPCInoRTInoTaskInoNmSrv – Admin Server OnlyAlso run a search for the following keys in the registry and delete them if available95C695FB-C00A-45A2-8541-416F55A800B1FA5675E8-E17C-47B3-80F2-98916AFE3829
Delete the files “Ino_flpy.sys” and “Ino_fltr.sys” located under
C:WindowsSystem32Drivers or C:WinNTSystem32Drivers
For win9x – Run a search wimmun32.vxd, inocfdd.vxd and delete it.
Reboot the machine
Other Relevant Information:
Note: If eTrust Antivirus Mail Option for Exchange or Lotus Notes is installed on your machine, it should be turned off and uninstalled before uninstalling